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Self Storage FAQs

Here at Greenkey Storage, we are dedicated to providing our customers with a problem-free storage experience. Our goal is to give you affordable storage that is convenient, secure, and reliable. To help you learn more about Greenkey Storage and our services, here is a list of the most Frequently Asked Questions (FAQs) by our customers.

Remember, if you don’t find the answers here, ask us. We’re always happy to help you.

 

Storage Specifics

Where are your facilities located?

We have facilities in Houston, Pasadena, LaMarque, and all of Coastal Texas.

Is there pest control at the storage facility?

All of our units are thoroughly cleaned and treated before and after each tenant uses the space. This treatment includes quality pest control.

Can I Store a Vehicle

Yes. We offer both outside and interior parking spaces that can accommodate most vehicles.  Several of our locations have boat and RV storage. You must be the registered owner of the vehicle, it must be running, and registration and insurance information are required at the time of rental.

Do you offer units with drive-up access?

Yes, most of our facilities offer drive-up storage. These units are accessible directly from a driveway. Drive-up access allows easy loading and unloading of large, heavy items.

How do I determine what size storage unit I need?

The amount of space that you need depends on what you’ll be storing. Greenkey Storage offers a wide variety of sizes and types of units so that you can find a space that is the best fit for your needs. If you are unsure of the space required for your belongings, you can check the size guide on our website or we can show you various options. Make an appointment or stop at one of our local offices so that you can view the available sizes. If you find that you need a larger unit during your move-in, we’ll upgrade you and waive the transfer fee. Speak to a Greenkey Storage representative for more details.

Not sure what size you need? Check out our self storage storage guide for assistance.

Reservations and Moving

Do I need a reservation?

Reservations are not required, but reserving in advance ensures that your unit will be ready when you arrive with your belongings.

Can I cancel a reservation?

You may cancel or change a reservation at any time by phone, email, on our website, or in person.

What are your hours of operation?

You can rent online 24 hours a day, 7 days a week. The only location that has office hours is Texas Boat & RV. The office is open Monday through Sunday 9:00 AM – 5 PM.

Do I have after-hours access?

Renters have 24/7 access.

How do I reserve a unit?

You can reserve by phone, email, online, or in person.

Do I have to sign a long-term lease?

All of our locations provide customers with a month-to-month agreement and lease. Our facilities do not require any long-term contracts or agreements to store items.

Do access hours differ from office hours?

Other than Texas Boat & RV, which has office hours, all renters have 24/7 access.

Security

What do you do to guarantee the safety of my belongings?

There is no self-storage facility that can guarantee the absolute safety of your belongings. However, our facilities are equipped with state-of-the-art security features that deter crime. Our properties are fully fenced and equipped with 24-hour digital video monitoring, electronic gates, and keypad access.

Are certain items prohibited in storage units?

Yes.  Anything that could increase the risk of damage to your goods or the goods of others is prohibited.

  • Plants
  • Firearms, munitions, guns, or explosives
  • Food and pet food
  • Flammables, explosives, radioactive materials
  • Lead paint, asbestos, urea-formaldehyde, petroleum products, or methane
  • Medical waste
  • Stolen goods
  • Cash (not covered by insurance)

What if I forget my access code?

Call during regular business hours for assistance regarding forgotten access codes or fobs. For your protection, we will request proof of identity.

Account Management and Payments

Do you have automatic payment options?

We do. We accept all major credit cards including American Express, Visa, MasterCard and Discover. We offer our customers multiple methods of processing payments including automatic payment, online payment, over the phone with a credit card, or in-person payments at our offices. Our Texas Boat & Storage location has a payment kiosk.

What if I fail to pay my rent/late fees?

If rent and associated fees are not paid, you are at risk of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of sale incurred by the facility owner. If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. We do have options.

What happens if I’m late with my payment?

If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged on the 5th day past your due date.  After the 5th day past your due date, any account that is past due will be denied access to their unit until such time as the balance is brought current.   Late fee amounts are specified in your rental agreement. To avoid the possibility of late fees and being locked out at the gate, we recommend signing up for autopay.

Added Services

Do I need Insurance?

Insurance is not required but we offer insurance and tenant protection plans. We allow self-coverage, and opt-out is also permitted.